Sales & Events Coordinator

Job Description: Shift: First Shift,Weekend The Lodge at Schroon Lake is looking for a Sales & Events Coordinator coordinate the selling, pricing and planning of hotel rooms, meetings and banquets.
Events may include parties, banquets, receptions, conferences, luncheon/dinner meetings, hotel packages, restaurant specials and programs, etc.
$20 - $25 per hour Essential Functions: ¨ Support Sales Department with customer inquiries, facility tours and events, and handle day-to-day tasks that support Management and overall growth for the property.
¨ Efficiently respond to any online or telephone queries in a calm, friendly and professional manner.
¨ Produce reports on progress within the department and outline any developed strategies to improve.
¨ Keen attention to detail when composing, typing and reviewing materials, and the ability to handle multiple tasks simultaneously and efficiently.
¨ Market, upsell and coordinate event space, with the ability to cross sell departments and properties.
¨ Produce detailed proposals for events and maintain well-organized event records.
¨ Produce contracts and work closely with Director of Sales & Marketing to ensure client signatures and deposits.
¨ Assist clients with vendor recommendations and any planning they need.
¨ Design floor plans and timing logistics of events.
¨ Attend BEO meetings with staff and culinary partner to outline upcoming events.
¨ Assist with execution of event on day-of, including logistical set up, supervision of event and staff, and post-event cleaning & reset of space.
¨ Oversee the dismantling and removal of the event and clearing the venue efficiently.
¨ Create post-event evaluations, including meeting notes and updates to Director of Sales and Marketing.
Complete Captains reports as necessary.
¨ Solicit room/party/banquet/event catering business as directed by Director of Sales & Marketing.
Calls on past and prospective customers to solicit bookings.
¨ Prepares arrangements with customers for functions that are booked in person, via telephone, or by correspondence.
¨ Obtains all pertinent information concerning the event, such as size of party, menu and schedule of event.
Develops detailed Banquet Event Orders according to client requests.
Assist operations managers in successfully executing BEO details.
¨ Assists Director of Sales & Marketing in developing contracts with all specified event details concerning upcoming engagements and obtaining signatures on those contracts within respective time.
¨ Meets with operational managers and supervisors regularly to plan and coordinate efforts for scheduled functions to ensure the efficient execution of the event, and that it adheres to customer guidelines.
Attend BEO Meetings weekly.
¨ Assists in the development of marketing strategies and implements promotional campaigns to maximize sales potential and increase business.
¨ Serves as point of contact for event planning.
¨ Provide written information to customers pertaining to such things as layout of seating plans, menu, pricing, and final contracts in the bidding process.
¨ Flexibility to step into whatever role is needed at the time in order to deliver exceptional customer service.
This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.
¨ Take initiative as shown by doing assigned tasks without prompting and developing new sales ideas and programs.
¨ Cooperate with others in completing assigned tasks in a teamwork fashion.
¨ Adapt to working in a fast-paced and crowded environment during party execution.
¨ Use sound judgement in meeting sales objectives and in resolving problem situations.
¨ Address each and every guest using the S.
E.
A.
C.
method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
¨ Attend all scheduled meetings and training sessions.
Experience and Skills: Hotel Specific Essential Functions: ¨ Ability to remain standing for up to 10 hours.
¨ Ability to remain in a stationary position for up to 10 hours ¨ Ability to occasionally move and lift up to 50 lbs.
¨ Ability to walk the property and grounds regularly.
¨ Ability to visually survey areas and assess needs.
¨ Ability to remain stationary, viewing a computer screen and typing for up to 8 hours.
¨ Ability to lift, roll, and stretch in order to move tables and chairs on a regular basis.
¨ Ability to move up and down stairs frequently throughout shift.
¨ Ability to bend frequently and repetitively during a shift.
¨ Ability to use repetitive manual dexterity.
¨ Ability to move quickly based on guest needs.
¨ Ability to frequently communicate and exchange accurate information effectively.
¨ Ability to read, write, understand and speak English.
Technology and Equipment: ¨ Microsoft Office, including Outlook, Word, and Excel programs.
¨ Property Management System ¨ Point of Sale System ¨ Multi-line Phone System ¨ Credit Card Processing ¨ Sales Tracking System ¨ Various web-based marketing programs ¨ Computer/Fax/Printer/Scanner/Copier Working Environment: ¨ Hotel property with approximately 116 guest rooms, including hotel, chalets, cabins and glamping.
¨ Work will primarily take place in a hotel and restaurant environment.
¨ Group and solo work.
¨ Practice and observe all safety procedures.
¨ Interior of hotel, in all areas with exposure to extreme temperatures.
¨ Exterior of hotel with exposure to weather conditions.
¨ Exposure to various hazardous chemicals.
Job Benefits: Hay Creek offers an extensive benefit and incentive package, including; Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness Competitive Salary/Wages Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave Standard Annual Performance/Salary Reviews Merit and Cost of Living Adjustments Free Parking Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties Discounts at specific property partners (NEIRA, Historic Hotels of America) 50% Discount when Dining at any HCH Property Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.
) Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities Supportive, open-door policy work environment Work Culture that is fun, energetic and motivating Employee Recognition Program - 'Delight and Surprise Dollars' Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.
From: Hay Creek Hotels