Client Services Manager

_“Walking through your doors was the first step to a new life.
Wellspring helped me leave a ten-year abusive marriage.
I felt overwhelmed and frightened, but Wellspring gave me confidence and support to launch this new chapter of my life.
”_ Does this sound like the impact you’d like to make at work?? Would you find meaning in working to end relationship and sexual abuse in our community? Then Wellspring might have the job you’ve been looking for! Wellspring, located in Saratoga County, provides crisis and support services to people who have experienced domestic violence or sexual assault and we also work with our community on prevention and social change programs.
Sound interesting? We also offer: A comprehensive training program and on-going supervisory support A 34-hour workweek with the option of working either 4 or 5 days a week Robust professional development opportunities, plus A generous benefits package that includes: * health, dental, and vision insurance * telemedicine plan * flexible spending plan * life insurance * 403B retirement saving plan with agency contributions to your retirement * employee assistance program * generous paid vacation, sick, holiday leave including time off for your birthday _and even_ * Regular therapy dog visits.
*EMPLOYEE JOB DESCRIPTION* *Position: *Client Services Manager *Overview: *The client services manager is responsible for the daily oversight and management of Wellspring’s domestic violence survivor services.
This includes direct supervision of all direct care advocates staff as well as providing direct services to victims of domestic violence seeking support services.
This employee assists in developing new programs and initiatives and provides direct oversight of advocates.
The client services manager acts as a liaison between Wellspring and social service providers in our community that typically provide supportive services to our clients and represents the agency in the community through outreach and networking.
The non-residential services manager reports to the program director.
*Minimum Qualifications:* 1.
Must have a Bachelor’s degree and three years of experience in social work or a related field, and experience in a supervisory capacity.
2.
Able to lift 40 pounds, walk up and down stairs, and to perform basic office tasks 3.
Currently have a valid driver’s license, clean driving record, and a reliable means of transportation.
*Required Skills:* 1.
Comprehensive knowledge of the dynamics of domestic violence and sexual assault and skilled in crisis intervention.
2.
Excellent interpersonal, verbal, and written communication skills.
3.
Possess high-level problem-solving skills.
4.
Flexible and adaptive.
5.
Ability to: * perform all job responsibilities of subordinate staff.
* advocate diplomatically on victim’s behalf with community partners.
* prioritize multiple tasks efficiently, manage time well and delegate duties for maximum efficiency, work independently and as a team member, meet short deadlines.
* maintain necessary work-related records.
*Specific Job Responsibilities:* Duties include but are not limited to the following: 1.
Maintain all client files according to standards required by the agency and funders.
2.
Maintain all program records, statistics and materials.
3.
Ensure adherence to state and federal regulations related to the support services are being offered.
4.
Regularly report on program outcomes and performance.
*Direct Client Services* 1.
Provide all direct services as described in the job description for victim advocates.
2.
Provide, or ensure the provision of, client accompaniment and advocacy 3.
Implement and facilitate support and skill-building groups.
4.
Monitor literature and integrate current knowledge and strategies in working with victims of domestic violence.
5.
Attend trainings to develop and maintain skills and up to date knowledge base.
*Supervisory Responsibilities* 1.
Supervise assigned staff and volunteers.
Monitor job performance and compliance with job responsibilities on an on-going basis including direct observation of primary responsibilities.
Write formal evaluations.
*General Responsibilities: * 1.
Participate in the hotline and back-up rotation as assigned.
Duties may include counseling and crisis intervention, shelter intakes, advocacy, SANE accompaniment, assurance of transportation and other emergency intervention services.
2.
Seek timely administrative guidance and support to address work-related conflicts or obstacles in ensuring quality of services.
3.
Comply with all agency policies in work with clients and when representing the agency in the community.
4.
Participate in volunteer trainings as required.
5.
Participate in coalitions, workshops, meetings, and other trainings.
6.
Perform other duties as assigned.
*Professional Conduct* 1.
Maintain positive interactions with coworkers and outside providers.
2.
Exhibit appropriate professional dress, conduct and communications.
3.
Demonstrate punctuality and reliability.
4.
Utilize accrued leave appropriately.
5.
Complete assigned tasks within established deadlines and standards.
6.
Work effectively with team and provide assistance as needed.
_People who are bilingual in English and Spanish strongly encouraged to apply.
_ *TO APPLY* - please submit a cover letter and a resume.
Wellspring is an equal opportunity employer committed to a diverse, culturally inclusive work environment and prohibits discrimination against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, military status, gender, sexual orientation, gender identity or expression, genetic disposition or carrier status, domestic violence victim status, or any other status protected by applicable law.
Job Type: Full-time Pay: $27.
00 - $32.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Parental leave * Retirement plan * Vision insurance Schedule: * Monday to Friday * On call People with a criminal record are encouraged to apply Work Location: In person